Payments, 3D Secure & Credit Card Fees

We accept Visa and MasterCard for online payments, plus international bank transfer and Western Union for alternative payments.

On arrival you can settle part of your balance in cash (Euro, US Dollar or Turkish Lira, at the daily xe.com rate).

• Online card: Visa, MasterCard (3D Secure verification required).
• Bank transfer: International wire to our corporate account — no extra fee.
• Cash on arrival: Accepted for the remaining balance only.
• Western Union: Available for customers who cannot use cards or wire transfer.

Please note: American Express and Diners Club are not accepted. If you need an alternative method, contact us at info@toursce.com and we will arrange a solution before you book.

Yes. Every online payment on toursce.com is protected by 128–256-bit SSL encryption and processed through our authorized bank's 3D Secure gateway.

We never see or store your full card number or CVV. Your card data travels directly from your browser to the bank, which then returns only a payment confirmation token to us.

• Encryption: TLS 1.2+ with 128–256-bit SSL across the entire checkout.
• 3D Secure: One-time password (OTP) from your bank confirms you, not us, are authorizing the charge.
• PCI compliance: Card data is handled only inside the bank's PCI-DSS-certified environment.
• No storage: We do not retain CVV, and full PAN is never stored on our servers.

Tip: Look for the padlock icon and the URL starting with https:// before entering any card details. If either is missing, stop and contact us.

3D Secure (branded Verified by Visa or Mastercard Identity Check) is a one-time password (OTP) step your bank adds to online card payments. It proves the cardholder — not a stolen card number — is authorizing the charge.

It is mandatory by Turkish law for all international online transactions on Turkish merchant accounts, so every payment on toursce.com must pass this step.

• How it works: After you enter your card details, your bank sends an SMS, push notification or app code. You enter it and the payment completes.
• Why required: It protects you against fraud and is a regulatory requirement for Turkish payment processors.
• Activation: Most banks enable it by default. If yours hasn't, call the number on the back of your card and ask to enable 3D Secure / OTP for international online purchases.

Tip: Before paying, make sure your phone can receive SMS from abroad and that your banking app is active. U.S. cardholders often need to ask the bank to enable international online purchases on their card.

Most payment errors on toursce.com are caused by 3D Secure not being active on your card. Here is the order we recommend:

1. Check your phone and banking app: Look for an SMS, push notification or code prompt from your bank. Entering the code usually completes the payment.
2. Call your bank: Ask them to enable 3D Secure / OTP for international online purchases. Wait 30 minutes and try again.
3. Try a different browser or device: Some corporate networks block redirects. A private window or mobile data often solves it.
4. Try another Visa or MasterCard: Some U.S. and UK banks block Turkish merchants by default. A different card sometimes goes through.
5. Ask us for a new payment link: Expired or single-use links can be regenerated in seconds.
6. Use bank transfer or Western Union: If cards keep failing we will send wire details so you can complete the booking.

Tip: If you are in the United States, call your bank before paying and tell them you are making a Turkish online purchase. This single step prevents most of the declines we see.

The deposit you pay online by Visa or MasterCard carries no extra fee. Only the remaining balance, if settled by credit card, is subject to a 10% bank commission.

To avoid the 10% surcharge, pay the balance in cash on arrival or by bank transfer — both are free.

• Online deposit by card: No fee.
• Balance by credit card: +10% bank commission.
• Balance by cash on arrival: No fee (Euro, USD).
• Balance by bank transfer: No fee (you pay any wire charges from your side).

Tip: The most cost-effective setup for most travelers is online deposit by card plus cash on arrival. You keep the card protection for the reservation and avoid the 10% card surcharge on the larger portion.

Yes. Our standard structure is a 40% deposit at the time of booking and the remaining 60% balance before or on the day the tour begins.

The deposit secures all reservations — flights, hotels, guides, transfers — so we can confirm your booking immediately.

• Deposit (40%): Paid online by Visa or MasterCard, or by bank transfer. No extra fee.
• Balance (60%): Paid in cash on arrival (no fee), by bank transfer (no fee), or by credit card (+10% bank commission).
• Pay in full online: Also available if you prefer one transaction and no on-arrival logistics.

Tip: If your booking is less than 15 days away, we may ask for full payment up front to guarantee inventory. We will tell you clearly before you click pay.

All prices on toursce.com are quoted in Euro (EUR). Online card payments are also charged in Euro — your bank converts it to your home currency using its own rate.

When paying cash on arrival, we accept Euro, US Dollar or Turkish Lira and apply the daily xe.com exchange rate.

• Online card: Always charged in Euro; your bank converts.
• Cash on arrival: EUR, USD or TRY at daily xe.com rate.
• Bank transfer: Euro to our corporate account.

Tip: For the best exchange rate, pay in Turkish Lira in cash — local ATMs usually give a better rate than card conversion. Avoid airport currency exchanges; their spreads are high.

Yes. After you pay the 40% deposit online to confirm the booking, you can settle the 60% balance in cash when you meet your driver or guide in Turkey.

We accept Euro, US Dollar or Turkish Lira at the daily xe.com rate, and we always issue a signed receipt.

• When you pay: At airport pickup or at your first hotel meet, depending on your itinerary.
• What to bring: Exact amount if possible — drivers rarely carry large-bill change.
• Receipt: Signed and stamped; keep it with your voucher.

Tip: The very best rate is normally Turkish Lira withdrawn at a local ATM. Bring enough EUR or USD cash for the first 24 hours and top up at an ATM in Istanbul or Cappadocia.

Our Turkish acquiring bank processes Visa and MasterCard only. American Express and Diners Club use separate networks with much higher fees that would force us to raise our tour prices, so we have chosen not to accept them.

If you only hold an AMEX or Diners card, you still have three easy alternatives:

• Bank transfer: We email you the SWIFT / IBAN details; no extra fees on our side.
• Western Union: Pay in cash at any Western Union agent and send us the MTCN code.
• Pay on arrival: Settle the full amount in cash (EUR, USD or TRY) when you meet your driver.

Tip: If you want card protection but only have AMEX, ask a travel companion with a Visa or MasterCard to cover the online deposit and reimburse them separately. We confirm the booking as soon as the deposit arrives in any form.

If your payment link has not arrived within 10 minutes, it is almost always a spam filter or a typo in the email address. Try these steps in order:

1. Check spam / junk / promotions folders in your email. Search for toursce or payment.
2. Confirm the email address we have on file — a single wrong letter sends everything to a dead inbox. Reply on WhatsApp or write to info@toursce.com to verify.
3. Ask us to resend to a second address (Gmail, Outlook or a work account). Some corporate mailservers silently block Turkish-origin senders.
4. Request a WhatsApp link instead — we can send the same secure payment URL directly in chat.

Tip: Add info@toursce.com and payments@toursce.com to your email contacts before you expect a link. This alone cures most missed-delivery cases.