Terms and Conditions

• The Customer: the individual(s) who book and pay for tours, transportation, accommodation, flights or any tourism service offered by ToursCE.
• The Tour: the combined travel services supplied directly by ToursCE and/or arranged through third parties.
• Tour Commencement: the date and time at which the customer begins using a confirmed service, typically the first airport transfer or hotel check-in.
• Suppliers: independent third parties (airlines, hotels, museums, activity operators) responsible for the quality of their own services.
• Booking Confirmation: the email or document that acknowledges payment and contains reservation details.
• Service Voucher: the digital or printed document used to validate services with suppliers on site.

A binding contract is formed between ToursCE and the Customer once the deposit or full payment has been received and a Booking Confirmation has been issued. The Customer also accepts the terms of any third-party supplier involved in the booking. ToursCE remains fully responsible for the delivery of services that it operates directly.

ToursCE directly organises guided tours, ground transportation and its own vehicle services. For accommodation, flights and cruises we act solely as a booking agent, and the services are provided by the relevant third-party supplier. We exercise reasonable care in selecting our suppliers but give no warranty or guarantee over their services; we will nevertheless mediate any dispute between the Customer and a supplier in good faith.

All prices are quoted in Euros (€) and are based on the rates supplied by our partners at the time of quotation. Prices may change until the booking is confirmed. Currency conversions, exchange-rate fluctuations and any bank fees associated with the Customer's payment method are the Customer's responsibility.

Passenger information. The Customer is solely responsible for supplying passport and passenger data exactly as shown on the travel document. Any denied boarding, reissue fee or replacement ticket resulting from incorrect data is at the Customer's expense.

Ticket changes. Costs arising from reissuing tickets because of Customer errors are borne by the Customer; ToursCE covers costs originating from its own mistakes.

Taxes and surcharges. Airport taxes, fuel surcharges and government levies may change after booking. We will notify the Customer as soon as reasonably possible.

E-Tickets. Electronic tickets are delivered with the flight confirmation and reference number. Valid photographic ID is required at check-in.

Flight disruptions. ToursCE is not liable for delays, cancellations, missed connections, overbooking, denied boarding, lost baggage, routing changes or any service-quality issue caused by the operating airline.

Online check-in. Completing the airline's online or airport check-in within the airline's deadlines is the Customer's sole responsibility.

Travel insurance. Comprehensive travel insurance covering cancellation, missed flights, delays and lost luggage is strongly recommended.

• Deposit: a minimum 40% deposit is required at booking to confirm services. The percentage may vary depending on the package.
• Outstanding balance: if the full tour fee has not been paid by the Tour Commencement, ToursCE reserves the right to suspend or cancel services until payment is received.
• Accepted methods: Visa, MasterCard, Western Union and international bank transfers. American Express and Diners Club are not accepted.
• Confirmation of payment: an email receipt is issued after successful card authorisation or bank-transfer confirmation.
• Bank transfer fees: all wire-transfer fees, including intermediary bank charges, are the Customer's responsibility. Any shortfall must be covered by the Customer unless otherwise agreed in writing.
• Credit-card fees: no additional fee is charged on the initial deposit; a 10% service fee applies when the remaining balance is settled by credit card.

ToursCE may work with approved professional partners, travel agencies, hotels, accommodation providers and similar tourism businesses to promote and sell its services. Participation in the ToursCE affiliate or commission program is not open automatically to all users. ToursCE reserves the right to approve, refuse, suspend or close any agent or affiliate account at its sole discretion.

Eligibility. Affiliate benefits, wallet balance, commissions and withdrawal rights are available only to approved professional partner accounts. Private customers, general website visitors, duplicate accounts, self-referrals or accounts used for misleading, suspicious or abusive activity are not eligible unless ToursCE confirms otherwise in writing.

Commission entitlement. A commission is not final when a booking is created. Affiliate commission becomes eligible only after the related booking has been fully paid, confirmed, completed and not cancelled, refunded, disputed, charged back or marked as invalid. If a booking is changed, cancelled, partially refunded, fully refunded, disputed, subject to chargeback, or affected by fraud, misuse or incorrect tracking, ToursCE may reduce, cancel, reverse, withhold or correct the related commission and wallet balance.

Pricing and sales rules. Agents and affiliate partners may not advertise or sell ToursCE services below the base price or in a misleading way. The end traveller remains a ToursCE client for all services operated or arranged by ToursCE. ToursCE remains responsible for services it operates directly, while third-party supplier services remain subject to the supplier rules stated in these Terms and Conditions.

Affiliate wallet use. Approved affiliate wallet balance may be used to purchase eligible tours on the ToursCE website, unless a specific tour, service, campaign or booking condition states otherwise. ToursCE may restrict, refuse or change wallet usage for promotional tours, discounted products, third-party services, flights, hotel-only services, private arrangements, taxes, fees or special campaigns. Wallet balance is not transferable to another person or account and has no cash value except through an approved eligible withdrawal.

Minimum withdrawal amount. The minimum amount for an affiliate withdrawal request is €100. Requests below €100 cannot be submitted or processed. The €100 minimum refers to the requested withdrawal amount before any bank transfer fees, intermediary bank charges, payment provider fees, currency conversion costs or similar transaction expenses. The final amount received may be lower depending on deductions applied by banks or payment providers.

Withdrawal review and timing. Withdrawal requests are subject to review and approval by ToursCE. ToursCE may require account verification, correct business details, valid payment information, invoice details, tax documents or any legally required information before approving a withdrawal. After an eligible withdrawal request is reviewed and approved, ToursCE will start the payment process within 15 business days.

Transfer fees and payment delays. All bank transfer fees, intermediary bank charges, payment provider fees, currency conversion costs, rejected-transfer fees and similar transaction expenses related to an affiliate withdrawal may be deducted from the requested withdrawal amount. These costs may vary depending on the bank, country, currency, payment method and receiving account. After ToursCE issues the payment instruction, ToursCE is not responsible for delays, deductions, intermediary bank fees, incorrect bank details, rejected transfers or additional processing time caused by banks, intermediary banks or payment providers.

Taxes and legal documents. Affiliate partners are responsible for their own tax declarations, invoices, accounting records and legal obligations in their country. Where required by law, ToursCE may withhold, deduct, request documents or postpone payment until the necessary information is provided.

Program changes. ToursCE may change affiliate rates, eligible products, wallet usage rules, withdrawal rules, campaign conditions or the affiliate program itself at any time. ToursCE may also correct technical errors, tracking errors, duplicate commissions or wrongly credited balances. No affiliate partner is guaranteed any minimum income, booking volume or commission amount.

• Customer-initiated amendments: changes made after the deposit is paid may incur amendment fees. Changes affecting three or more itinerary days typically carry a €100 fee.
• Major amendments: changes affecting five or more days may be treated as a partial or full cancellation and are subject to the cancellation policy above.
• Supplier-imposed costs: any third-party charges (cancellation penalties, non-refundable bookings, airfare changes) are passed on to the Customer, who will be informed in advance of the options.
• Personal circumstances: ToursCE is not liable for cancellations caused by illness, injury, bereavement or family emergencies.
• Third-party services: ToursCE is not liable for damages, loss, delays or injuries arising from third-party services unless caused directly by its own negligence.
• Immigration issues: ToursCE is not responsible for entry refusal or detention by authorities; no refund will be issued for missed services in such cases.
• Turkish law: these terms do not override rights granted by Turkish consumer-protection legislation.
• Safety commitment: ToursCE works exclusively with licensed operators, certified guides and transport companies that meet high safety standards.
• 24/7 emergency support: a Turkish/English emergency line is provided during the Customer's stay in Türkiye.
• Loss or theft: ToursCE is not responsible for the loss, damage or theft of personal belongings.
• Shopping stops: regular group tours may include optional stops at artisan shops (carpets, leather, jewellery). Purchases are entirely optional and ToursCE assumes no responsibility for them.

Generally included:

• Ground transportation with professional drivers (fuel, tolls, parking and any traffic fines)
• Hotel stays with standard buffet breakfast during regular hours
• One-way arrival and departure airport transfers
• Entry fees and guiding services as per itinerary
• All VAT and applicable taxes
• Optional stops at artisan stores with no obligation to purchase
• Gratuities for drivers and guides (optional, customary)

Not included:

• International flight tickets to and from Türkiye
• Visa fees and processing costs
• Personal travel insurance
• Lunches, dinners, beverages and snacks (except meals explicitly listed)
• Minibar, phone calls, laundry, room service and other personal hotel expenses
• Early breakfasts or packed meals for early departures
• Late check-outs (subject to availability and extra charge)
• Additional airport transfers for different flight arrivals or departures
• Optional activities (hot-air balloons, horseback riding, ATVs, etc.) unless expressly listed
• Damage to hotel property or vehicles caused by the traveller
• Medical expenses (clinic visits, hospital care, medication)
• Flight check-in — ToursCE does not assume responsibility for flights missed because of check-in failures

ToursCE is not liable for any loss, damage or delay caused by force-majeure events — unusual and unforeseeable circumstances beyond our reasonable control, including earthquakes, floods, volcanic eruptions, pandemics, epidemics, terrorism, war, civil unrest, government restrictions, strikes or utility failures. In such cases ToursCE will make reasonable efforts to propose alternatives or refund unused services at its sole discretion; no specific outcome is guaranteed.

The Customer is solely responsible for holding a valid passport with at least six months' validity beyond the return date. Obtaining any required visa, transit document or entry permit is also the Customer's responsibility. ToursCE is not liable for denied entry caused by insufficient or invalid travel documents.

Customers with disabilities, reduced mobility or chronic medical conditions must inform ToursCE before booking. We will assess the feasibility of the requested arrangements and additional charges may apply. ToursCE reserves the right to decline service when the Customer's needs cannot reasonably or safely be met. Dietary requirements and allergies must be communicated at least 21 days before departure; allergen-free meals cannot be guaranteed.

If a Customer is dissatisfied with any service, they must notify ToursCE immediately through their booking agent or the 24/7 emergency line so that we can try to resolve the issue on site. Non-urgent matters may be reported during office hours. If the issue remains unresolved, a written complaint must be sent within 28 days of the end of the tour. Failure to raise the issue during the tour may limit or void any right to compensation or resolution.

ToursCE may share personal details with third-party suppliers (airlines, hotels, tour operators) strictly for the purpose of delivering the booked services. Personal data is stored and transmitted using appropriate security measures. Please refer to our Privacy Policy for full details on how we collect, use, protect and retain personal data, including your rights under the EU GDPR.

All contracts entered into with ToursCE are governed by the laws of the Republic of Türkiye. Any dispute arising from or in connection with these Terms and Conditions is subject to the exclusive jurisdiction of the Turkish courts, without prejudice to the mandatory rights granted by the Customer's place of residence.