FAQ Pages
Destination & Topic Based FAQ Index
Payments, 3D Secure & Credit Card Fees
Everything about how to pay for your tour: accepted cards, deposit and balance structure, 3D Secure verification, credit card commis...
- What payment methods do you accept?
- Is online payment on your website secure?
- What is 3D Secure and why is it required?
Booking Process & Pricing
How booking works on toursce.com: typical prices, personalized quotes, group and child discounts, solo traveler options, booking lea...
- How do I get a personalized quote for my dates and group size?
- How do I make a booking on your website step by step?
- Do you offer discounts for children, and how are the age bands defined?
Cancellation, Refunds & Changes
Our cancellation tiers, how to cancel, refund timing, amendment fees for itinerary changes, rules for promotional tours, weather or...
- What is your cancellation policy for standard tours?
- How do I cancel my booking and what information do you need?
- How long does it take to receive a refund after I cancel?
Hotels, Cave Hotels & Room Options
Hotel categories from standard to luxury, what cave hotels are and who they suit, choosing a specific hotel, bringing your own accom...
- What are the differences between your Standard, Middle, High and Luxury...
- What is a cave hotel and is it right for my family?
- Can I choose a specific hotel instead of the package hotel?
Domestic Flights & Airport Transfers
What's included in the flight portion of your package, why domestic flights leave early, airlines we use, baggage rules, Istanbul ai...
- Are domestic flights inside Turkey included in the tour price?
- Do you book my international flights to Turkey?
- Which airlines do you use for domestic flights?
Hot Air Balloon Flights in Cappadocia
Everything about Cappadocia's sunrise balloon experience: pricing, safety, age and weight rules, weather cancellations and refunds,...
- Is the hot air balloon ride included in the tour price?
- How much does a hot air balloon flight cost?
- How long does the balloon flight and the total experience last?
Tour Day: Timing, Guides, Meals & Vehicles
How a tour day runs from start to finish: pickup times and locations, guide qualifications, included meals and diet options, vehicle...
- Where does the driver pick me up from, and how will I recognize them?
- Will our guide speak English, and are they professionally licensed?
- Which meals are included on tour days?
Visa, Passport, Money & Trip Preparation
Visa rules and e-Visa, 6-month passport validity, how much cash to bring, ATMs with foreign cards, what to pack, mosque dress code,...
- Do I need a visa to enter Turkey?
- How long must my passport be valid on arrival?
- How much cash should I bring for my trip?
Special Requests, Groups & Accessibility
Honeymoon and anniversary set-ups, mobility accessibility, tours with young children, group booking mechanics, large groups of 12+,...
- Can you arrange honeymoon, anniversary or birthday celebrations?
- Are your tours accessible for travelers with mobility difficulties or wh...
- Are your tours suitable for young children?
Cappadocia Tours & Activities
Everything about Cappadocia: how many days to spend, seasons, how to get there from Istanbul, must-see valleys and underground citie...
- How many days should I spend in Cappadocia?
- When is the best time of year to visit Cappadocia?
- How do I get to Cappadocia from Istanbul?
Istanbul Tours & City Guide
Everything for Istanbul: must-see historical sites, how many days you need, best neighborhoods to stay in, Bosphorus cruise options,...
- What are the must-see attractions in Istanbul?
- How many days should I spend in Istanbul?
- Which neighborhood should I stay in for my first Istanbul visit?
Ephesus & Pamukkale Tours
Everything about Turkey's Aegean highlights: the ancient city of Ephesus and its Library of Celsus, the House of the Virgin Mary, Pa...
- What are the main things to see at Ephesus?
- Is the House of the Virgin Mary included in Ephesus tours?
- How do I get to Ephesus from Istanbul?
Privacy, Data & Contact
How toursce handles your personal data: what we collect at booking, KVKK (Turkey) and GDPR (EU) compliance, our third-party sharing...
- What personal data do you collect and why?
- Are you GDPR and KVKK compliant?
- Do you share my personal data with third parties?
Affiliate Program, Wallet & Withdrawals
Eligibility rules for the ToursCE affiliate program, when commissions become available, how affiliate wallet balance can be used for...
- Who can benefit from the ToursCE affiliate program?
- When does an affiliate commission become available?
- Can I use my affiliate wallet balance to book tours on the website?