Cancellation, Refunds & Changes

Please read this section carefully. The fee that applies if you cancel depends on how many days remain between your cancellation request and the first service date of your booking.

A booking that contains several services (tours, hotels, transfers, flights, charters, activities) is considered a single booking unit, whatever the number of passengers. When shared services are involved, cancelling one passenger may be treated as the cancellation of the whole booking and the fees below will apply to every passenger affected.

Unless a more specific deadline applies, a 25% administrative fee is always retained on any cancellation. Any non-refundable flights, hotels or activity tickets included in the booking are added to the cancellation fee on top of the percentage below, regardless of when you cancel.

Cancellation fee schedule

Important additional rules

• No-show policy. Failing to appear at the agreed departure point without prior written notice results in the loss of 100% of the booking value.
• Non-refundable hotel rates. Hotels booked on non-refundable or restricted rates may remain non-refundable even if the overall cancellation timeline would allow a partial refund. The non-refundable amount is kept in full and added to any other cancellation fee.
• Promotional and special-offer tours. All discounted or promotional tours are strictly non-refundable; cancelling them results in a 100% charge and no refund, at any time before departure.
• How to cancel. Cancellation requests must be sent in writing (email or our contact form). The cancellation date is the date we receive your written request during office hours.

To cancel a booking, send a written request — email or WhatsApp — with your booking reference. The cancellation timer stops the moment we receive the message, so send it as early as possible.

1. Email info@toursce.com with subject Cancel booking [reference], or WhatsApp us at +90 533 554 85 55.
2. We reply with a cancellation summary showing the applicable fee (30 / 40 / 70 / 100%) and the refund amount.
3. You confirm the cancellation in writing; we issue the refund and close the booking.

We do not accept cancellations by phone alone because we need a written record of the exact time we received your request.

Tip: If you plan a cancellation near a tier boundary (for example, day 31 vs day 30), send the request in the morning of the earlier day. A few hours can mean a 30% difference in the fee.

Expect your refund in your account within 8 to 19 business days from our written confirmation.

The refund moves through three stages:

1. Our processing (7–14 business days): We instruct our acquiring bank to reverse the charge or send a wire.
2. Inter-bank transfer (0–2 business days): The money travels from our bank to yours.
3. Your bank (1–5 business days): Your bank posts the money back to your card or account.

Refunds always return to the same method you paid with: card refunds go back to the same card, bank transfers go back to the originating account.

For cancellations arising from force majeure events, including but not limited to war or pandemic, refunds, credits, rescheduling, or any other remedy shall be determined solely by the travel agency, provided that such event directly prevents travel to Turkey due to the suspension or unavailability of flights to or from Turkey; if flights remain operational, no refund shall be due on force majeure grounds.

Tip: If day 10 has passed and you don't see the refund, check your card statement under "pending" and call your bank first — sometimes refunds show as a reversed authorization rather than a fresh credit. If it is still missing on day 19, reply to our cancellation email and we will trace the wire.

Yes. Most travelers find that moving dates is cheaper than cancelling. Our date-change rules work like this:

• 21 days or more before departure: Date change is usually free, subject to hotel and flight availability.
• 14–20 days before departure: €50 per booking amendment fee, plus any fare difference from new flights.
• Less than 14 days before departure: Date changes are not guaranteed; if possible, they carry the full airline re-ticketing fee and any hotel penalty. In many cases a cancellation + new booking is cheaper than forcing a change.

If your new dates fall on a higher-season rate, you pay only the difference. If they fall on a lower-season rate, we credit the difference back.

Tip: Send us two or three possible new dates. We can check hotel and flight availability in parallel and confirm the one that causes the least cost.

No. Tours booked on a promotional or special-offer rate are non-refundable. This is the trade-off for the discounted price: the moment you pay the deposit, the tour becomes 100% non-refundable at every tier.

• Refund on cancellation: €0, regardless of how early you cancel.
• Date change: Sometimes possible if requested 21+ days in advance and subject to hotel/flight availability; no date change under 21 days.
• Company or weather cancellation: In the rare case we or weather cancel, you still receive a full refund or free reschedule.

Every promotional tour is clearly labelled as non-refundable on the tour page, at checkout and in the confirmation email — you will never pay a promotional price by accident.

Tip: If your travel plans are not fully confirmed, choose the standard flexible rate instead. The price difference is usually small compared to the peace of mind of a tier-based refund if you must cancel.

If we cancel the tour, or if severe weather forces a cancellation (typically hot air balloon, snowstorms closing roads, or civil aviation warnings), you are fully protected.

• Company cancellation: 100% refund of everything you paid, including deposit and balance, within 7–14 business days.
• Weather cancellation of balloon flight: 100% refund for the balloon portion, or free reschedule to the next available day, or balloon-watching tour as an alternative (€48–54).
• Weather cancellation of ground tour: Rare — group tours run in rain and snow. Only when roads close we postpone; you receive free reschedule or full refund for the affected day.
• Alternative activities: On affected days we offer indoor museums, cave tours or spa sessions at no extra cost when possible.

Tip: Balloon cancellations are decided by the Turkish Civil Aviation Authority at around 05:30 on the morning of the flight. We notify you on WhatsApp by 06:00 with your refund or reschedule options — please keep your phone on that morning.

If one member of a shared booking cancels, the effect on the rest depends on what was shared. The booking reference stays open for the remaining travelers.

• Per-person costs (tour fee, flight, entrance): The cancelling person pays their own tier-based fee; other travelers are unaffected.
• Shared room: If two travelers shared a double and one cancels, the remaining traveler either pays the single supplement or we try to match them with another solo traveler in the group (optional, never forced).
• Lead traveler cancels: We transfer the booking reference to another group member; everything else continues.

Tip: If a cancellation is likely (illness, work conflict), tell us as soon as you suspect it. We can usually restructure the booking before the cancellation date without anyone losing the group discount.

We strongly recommend travel insurance. Turkey does not require it for entry, but our refund tiers do not cover reasons like illness, family emergencies or missed international flights — a good policy fills that gap.

A typical comprehensive policy costs €15–30 per person for a one-week trip and should cover:

• Cancel-for-any-reason: Reimburses non-refundable portions (including the 30–100% cancellation fee you would otherwise lose).
• Trip interruption: Covers new flights, unused hotels, and emergency transport if you have to leave early.
• Medical emergency: Hospital costs, ambulance, evacuation to your home country.
• Luggage and theft: Replacement for lost or stolen items during the trip.

Buy the policy at the time of booking, not later — most policies only cover events that occur after purchase. We do not sell insurance, but we can recommend trusted providers on request.

Tip: If you already have premium credit card travel insurance, read the small print carefully. It often excludes pre-existing conditions and does not refund cancellation penalties paid to third-party tour operators.

We want every complaint raised so we can fix it. The best result always comes from reporting the problem while the tour is ongoing — but you have up to 28 days after the tour ends to file a formal written complaint.

1. During the tour: Call or WhatsApp your guide or our 24/7 emergency line immediately. Most issues (wrong room, missing meal, misunderstanding with a driver) are solved on the spot.
2. Within 28 days after the tour ends: Send a written complaint to info@toursce.com with your booking reference, what happened, which day, and any photos or receipts.
3. Our response: We acknowledge within 2 business days, investigate with hotels and suppliers, and reply with findings within 14 business days.

Complaints filed after the 28-day window are reviewed as a courtesy but may no longer qualify for a refund, per our Terms & Conditions.