Terms and Conditions

• Company Details:Travel Bazaar Agency (Sec Turizm ve Ins. Dis. Tic. Ltd) is a fully licensed and registered travel agency in Turkey, operating under license number TURSAB – A 6250. The company trades under the brand name ToursCE.com.
• Acceptance of Terms:These Terms and Conditions apply to all bookings made through ToursCE.com. They are legally binding on the person making the booking (“the customer”) and all participants listed in the reservation.Payment of a deposit is considered as full acceptance of these Terms and Conditions.
• Services Provided by ToursCE.com:ToursCE.com directly operates and provides guided tours, ground transportation, and vehicle services as part of its core offerings. All vehicles used in our tours are operated by our licensed drivers and fully comply with Turkish tourism and transport regulations.
• Third-Party Services:For components such as hotel accommodation, domestic flights, and other optional add-ons, ToursCE.com acts as a booking agent for carefully selected third-party suppliers. These services are subject to the terms and conditions of the respective providers.
• Responsibility for Third-Party Services:While we only work with reliable partners, ToursCE.com cannot be held responsible for the performance, delays, cancellations, or quality issues related to third-party services. Any claims related to these services must be directed to the relevant supplier.
• Service Substitution:If a third-party service (such as hotel or flight) becomes unavailable, ToursCE.com will endeavor to offer a comparable alternative or provide a partial refund for the affected portion of the booking, at our discretion.
• Eligibility and Authorization:Customers must be at least 18 years old and legally authorized to make a booking on behalf of all travelers listed. By booking, the customer confirms that all travelers accept these Terms and Conditions.
• Modifications and Updates:ToursCE.com reserves the right to update or modify these Terms and Conditions at any time. Customers are responsible for reviewing the latest version prior to making a reservation.
• Jurisdiction:These Terms and Conditions are governed by the laws of the Republic of Turkey. Any disputes shall be resolved in the courts of Istanbul, Turkey.

• The Customer:
  The individual or group of individuals who book and pay ToursCE.com for the provision of tours, transportation, hotel accommodation, domestic flights, or other tourism-related services.
• The Tour:
  A combination of travel-related services provided directly by ToursCE.com, such as guided tours and ground transportation, and optionally arranged services from third-party suppliers, including but not limited to hotels, flights, and museum entries.
• Tour Commencement:
  The date and time when the customer begins to use any confirmed service provided by ToursCE.com. This typically begins with an airport transfer or hotel check-in, but may vary depending on the specific tour package.
• Suppliers:
  Independent third-party providers, including but not limited to airlines, hotels, museums, historical sites, cruise or gullet operators, and optional activity providers that supply services not directly operated by ToursCE.com. These suppliers are fully responsible for the quality and performance of their services.
• Booking Confirmation:
  A formal email or document issued by ToursCE.com acknowledging receipt of payment and confirming the details of the customer’s reservation.
• Service Voucher:
  A digital or printed document issued by ToursCE.com indicating confirmed services, which may be required by suppliers such as hotels or transport operators for service validation.

• Formation of Contract:
  A binding contract is formed between the customer and ToursCE.com upon receipt of the deposit or full payment. The contract becomes effective from the date printed on the official payment receipt issued by ToursCE.com.
• Inclusion of Third-Party Terms:
  Any services arranged through third-party suppliers (such as hotels or flights) are also subject to the terms and conditions of those individual providers. Customers are deemed to have accepted these terms at the time of booking. Copies can be provided upon request.
• Responsibility of Third Parties:
  Once the contract is in place, it is the responsibility of each supplier (e.g., airline or hotel) to deliver the agreed services. ToursCE.com is not responsible for non-performance by third-party suppliers but will assist in mediating resolutions.

• Role of ToursCE.com:
  ToursCE.com directly organizes and operates tours and ground transportation using its own vehicles and staff. For other travel-related products such as accommodation, flights, or cruises, ToursCE.com acts solely as a booking agent on behalf of third-party suppliers.
• No Guarantee on Third-Party Services:
  While ToursCE.com carefully selects its partners, it makes no warranties or guarantees about the quality or delivery of services provided by third-party suppliers. Customers must address any failures directly with the responsible supplier.
• Dispute Handling:
  ToursCE.com will make every reasonable effort to mediate and resolve disputes between customers and suppliers. We act in good faith to propose alternatives or refunds when a supplier fails to deliver a contracted service, but cannot be held liable for damages resulting from third-party failure.

• Price Accuracy:
  ToursCE.com makes every effort to ensure that all advertised prices are correct and up to date. However, pricing is based on the most recent information provided by suppliers and is subject to change without notice.
• Final Pricing:
  The final price will be confirmed at the time of booking. Any known changes will be communicated to the customer prior to payment of the final balance.
• Currency and Charges:
  All prices are quoted in Euro (€) unless otherwise stated. Bank charges, currency fluctuations, or payment method fees may apply and are the responsibility of the customer.

• Passenger Information Accuracy:
  The customer is solely responsible for providing correct and complete passport details for all travelers, including full names exactly as written in passports and accurate passport numbers.
  Any errors or omissions may result in denied boarding, reissue fees, or full ticket replacement costs, all of which are the customer’s responsibility.
• Ticket Changes and Reissues:
  If a flight ticket must be changed or reissued due to incorrect, incomplete, or ambiguous information provided by the customer, the customer shall bear all associated costs, which may include the purchase of a new full-fare ticket.
  If the need for reissue arises due to an error by ToursCE.com, we will cover the full cost of the reissue.
• Airline Taxes and Fuel Surcharges:
  All airfares are subject to airport taxes, fuel surcharges, and government-imposed levies, which may change without prior notice.
  ToursCE.com reserves the right to pass on any such increases to the customer, even after the flight has been booked. We will notify the customer when possible.
• E-Tickets and Flight Documentation:
  Most domestic and international airlines now issue electronic tickets (e-tickets) instead of paper tickets. The customer will be provided with a flight confirmation and reference number. No additional physical ticket will be issued.
  All passengers are required to present valid photo identification during airport check-in.
• Flight Schedule Changes and Cancellations:
  Airlines may change departure times or cancel flights at short notice. While ToursCE.com will make every effort to inform the customer and assist with reorganizing tour arrangements,
  we are not liable for delays, cancellations, missed connections, or any resulting damages caused by airline operations.
• No Control Over Airline Operations:
  ToursCE.com acts solely as a booking agent for flight services and has no direct control over airline operations.
  We shall not be held responsible for any issues including but not limited to delays, overbooking, denied boarding, lost baggage, changes in routing or aircraft, or service quality.
  Any claims regarding such matters must be addressed directly with the airline.
• Travel Insurance Recommendation:
  We strongly recommend that all travelers purchase comprehensive travel insurance that covers trip cancellations, missed flights, delays, and lost baggage. ToursCE.com is not liable for any expenses resulting from lack of coverage.
• Flight Check-in Responsibility:
  It is the sole responsibility of the customer to complete online or airport check-in for all domestic and international flights within the airline’s required time frame.
  ToursCE.com is not responsible for any consequences such as missed flights, denied boarding, or additional fees due to failure to check in on time.

• Deposit Requirement:
  ToursCE.com requires a minimum deposit of 40% of the total tour fee at the time of booking to confirm and secure services. This percentage may vary depending on the specific tour package, and customers will be notified accordingly.
• Outstanding Balance and Service Suspension:
  If any portion of the total tour fee remains unpaid at the start of the tour, ToursCE.com reserves the right to cancel or suspend all or part of the services booked — including but not limited to daily tours, transfers, shows, and accommodations — until full payment is received.
• Accepted Payment Methods:
  We accept Visa, MasterCard, Western Union, and international bank transfers. American Express (Amex) and Diners Club cards are not accepted.
• Payment Confirmation:
  A formal receipt will be sent via email to the customer after successful credit card authorization or confirmation of funds received via bank transfer.
• Bank Transfer Fees:
  All fees associated with international wire transfers, including fees charged by intermediary or corresponding banks, are the responsibility of the customer. Any shortfall in the amount received must be covered by the customer unless otherwise agreed in writing by ToursCE.com.
• Credit Card Fees:
  ToursCE.com does not charge additional credit card fees for initial deposits. However, if the remaining balance is paid via credit card instead of cash, a 10% service fee will be added to the outstanding amount to cover transaction and administrative costs.

• Partner Agency Collaboration:
  ToursCE.com may contract with other licensed travel agencies (“commissioning agencies”) to promote and sell its services. In such cases, ToursCE.com remains fully responsible for the delivery of services to the end customer.
• Pricing and Commission Terms:
  ToursCE.com will inform the commissioning agency of the net tour price and the commission percentage they are permitted to retain. The agency may sell the tour to their customer at a higher price but may not undercut the base price established by ToursCE.com.
• Customer Relationship:
  In all cases, the customer traveling and using the services will be considered a ToursCE.com client, and ToursCE.com will coordinate directly with the customer or through the agency for the delivery of the contracted services.

• Customer-Initiated Amendments:
  Any amendments requested by the customer after the deposit has been paid may incur an amendment fee. Changes involving three or more days of the itinerary (e.g., changes in hotel, tour, flight, cruise, charter, or transfer bookings) will typically attract a €100 amendment fee.
• Major Amendments:
  Changes affecting five or more days of the itinerary may be treated as a full or partial cancellation and subject to cancellation penalties as outlined in the Cancellation Policy.
• Supplier-Imposed Costs:
  Any additional charges imposed by third-party suppliers (such as cancellation penalties, non-refundable bookings, or airfare changes) will be passed on to the customer. Prior to finalizing changes, the customer will be informed of the total additional costs and given the option to proceed or cancel the amendment request.
• Acceptance of Costs:
  Proceeding with the amendment request shall be deemed an acceptance of both the amendment fee and the associated third-party costs.

• Personal Circumstances:
  ToursCE.com is not liable for cancellations or service interruptions due to personal matters including illness, injury, death, or family emergencies.
• Force Majeure:
  ToursCE.com assumes no liability for disruptions caused by natural disasters, terrorism, political unrest, pandemics, or travel bans imposed by governments.
• Third-Party Services:
  As an intermediary, ToursCE.com is not liable for damages, loss, delays, or injury resulting from services rendered by third-party providers, unless directly caused by our own negligence.
• Legal or Immigration Restrictions:
  We are not responsible if a customer is refused entry to Turkey or detained by authorities. No refund will be issued for missed services due to immigration or legal issues.
• Compliance with Turkish Law:
  These terms do not override any rights granted under applicable Turkish consumer protection laws.
• Safety Commitments:
  ToursCE.com commits to working only with licensed tour operators, certified guides, and transportation companies who uphold high safety standards.
• 24/7 Emergency Assistance:
  We provide a 24/7 Turkish/English emergency support contact number during your stay in Turkey to help resolve urgent situations.
• Travel Insurance:
  We strongly recommend that customers obtain comprehensive travel insurance at the time of booking. This should cover trip cancellation, medical emergencies, property loss, and repatriation. ToursCE.com is not responsible for any loss not covered by your personal insurance.
• Loss or Theft:
  ToursCE.com is not responsible for the loss, damage, or theft of personal belongings during the tour.
• Shopping on Group Tours:
  Some regular group tours may stop at local artisan shops (e.g., carpets, leather, or jewelry). While shopping is optional, ToursCE.com assumes no responsibility for purchases made during these visits.

The exact inclusions are stated in the itinerary attached to each individual booking. If not otherwise specified, the following items are generally included in our tour packages:

• Transportation: Fuel, tolls, parking fees, and traffic fines incurred by our professional drivers.
• Accommodation: Hotel stays as described in the itinerary, including regular buffet breakfast served during standard hours.
• Airport Transfers: One-way arrival and one-way departure transfer between airport and hotel.
• Guided Tours: Entry fees and guiding services as mentioned in the itinerary.
• Taxes and Service Charges: All VAT and applicable taxes are included unless otherwise stated.
• Optional Stops: Regular group tours may include stops at local artisan stores (e.g., carpet, leather, or jewelry shops). Guests are under no obligation to make any purchases and may choose to wait outside or remain in the vehicle.
• Tips: Gratuities for drivers and guides are optional, but customary.

Unless explicitly stated in the itinerary, the following services and charges are not included in the tour packages:

• International flight tickets to/from Turkey.
• Visa fees: All visa-related expenses, including application fees and processing costs.
• Travel Insurance: Personal travel insurance is strongly recommended and is the sole responsibility of the customer. ToursCE.com does not provide any travel insurance services.
• Meals & Drinks: Lunches, dinners, beverages, and snacks unless specified. This includes drinks during included meals.
• Minibar usage, phone calls, laundry, room service, and personal expenses at hotels.
• Early breakfast or boxed meals: Not included for guests with early departures unless explicitly arranged and confirmed.
• Late check-outs: Guests with late departure flights must request this in advance. Late check-out is subject to availability and extra charge.
• Additional airport transfers: If group members arrive or depart on different flights, only one shared transfer per direction is included. Extra transfers must be arranged and paid separately.
• Optional activities: Activities such as hot air balloon rides, horseback riding, ATV tours, etc., unless listed as included in the itinerary.
• Hotel or vehicle damage: Any damages caused by the traveler to hotel property, tour vehicles, or equipment will be billed directly to the guest.
• Medical Expenses: All medical costs incurred during the tour, including clinic visits, hospital care, or medication.
• Flight check-in: It is the sole responsibility of the customer to check in for flights on time. ToursCE.com does not take responsibility for missed flights due to failure to check in.

ToursCE.com shall not be held liable for any loss, damage, or delay arising from force majeure events—unusual and unforeseeable circumstances beyond the control of ToursCE.com or any of its suppliers. These may include (but are not limited to):

• Natural disasters such as earthquakes, floods, or volcanic eruptions
• Pandemics, epidemics, or public health emergencies
• Acts of terrorism, war, civil unrest, or government restrictions
• Industrial disputes, strikes, or failure of public utilities

In such cases, ToursCE.com will endeavor to assist the customer with alternative arrangements or refunds for the unused portion of the services, but this is at the sole discretion of ToursCE.com and is not guaranteed.

• It is the sole responsibility of each customer to ensure they possess a valid passport with at least 6 months validity beyond their return date.
• Customers must obtain all required visas, transit documents, or entry permits for travel to and within Turkey or any other countries visited.
• ToursCE.com is not liable for denied entry due to insufficient or invalid travel documentation.

• Customers with disabilities, reduced mobility, or chronic medical conditions must inform ToursCE.com before booking.
• ToursCE.com will assess if special requirements can be accommodated. Additional charges may apply for specialized vehicles, rooms, or guides.
• ToursCE.com reserves the right to decline service if the customer’s needs cannot be reasonably or safely met.
• Special dietary needs or allergies must be communicated at least 21 days prior to tour start. While suppliers will be informed, ToursCE.com cannot guarantee meals free of allergens.

• If you are dissatisfied with any service during your trip, you must immediately notify ToursCE.com by contacting the agent you communicated with or the 24/7 emergency line.
• Non-urgent matters should be reported during office hours.
• If the issue is unresolved, customers must send a written complaint within 28 days after the tour ends.
• Failure to raise the issue during the tour may limit or void your right to claim compensation or resolution later.

• To process your booking, ToursCE.com may need to share your personal details with relevant third-party suppliers (e.g. airlines, hotels, tour operators).
• Your personal data will be stored and transmitted securely. Credit card details, where applicable, are stored for up to 7 years in compliance with financial regulations and kept in secure systems or locked storage.
• By making an inquiry on our website, you agree to receive communications including price quotes, replies, newsletters, and promotional offers. You may unsubscribe at any time.

All contracts and bookings made with ToursCE.com are governed by the laws of the Republic of Türkiye. In the event of any dispute, customers agree to submit to the exclusive jurisdiction of the courts of the Republic of Türkiye.