Frequently Asked Questions

Most travelers can easily obtain an electronic visa (e-Visa) for Turkey online in just a few minutes. Visit the official government website at
https://evisa.gov.tr/en/ to check your eligibility, complete the application, and make the payment securely.
If your country is eligible for an e-Visa, you will receive it via email immediately after approval.

For citizens of countries not eligible for the e-Visa system, you may need to apply through the nearest Turkish embassy or consulate.
Visa requirements may vary depending on your nationality, length of stay, and travel purpose.

We strongly recommend checking your visa status before booking your trip, as visa policies may change.
Always use the official website to avoid scams or overcharges.

You can pay the deposit amount online, and the remaining balance will be paid in cash on the day of the tour.

If you prefer to pay your balance by credit card instead of cash, please note that a 10% additional bank commission will apply.

On the tour detail page, simply fill out the required information such as number of participants, tour start date, and other details.

After completing the form, you can choose to pay either a deposit or the full amount securely with your VISA or MasterCard.
Please note that American Express (AMEX) is not accepted at this time.

No, we do not provide shared rooms for solo travelers in our tour packages.
You will stay in a private single room. An additional single supplement will apply, as clearly stated during the booking process on our website.

Yes, we offer special discounts for children depending on their age and the selected tour.
Please enter the number of children when booking, and any applicable discounts will be automatically calculated.

Absolutely! You can upgrade your hotel by choosing from our available categories such as
Standard, Middle Class, or High Class on the tour page. If your preferred hotel is available, we will book it for you.
If not, we’ll reserve a similar quality hotel from our list based on availability.

Yes, you can choose to book your own accommodation. Simply click the
“I’ll book my own hotel” option on the tour page, and the tour price will be updated to reflect a package without hotel accommodation.

Our tours depart daily unless otherwise noted.
You can select your desired start date using the booking form, and we will organize your tour accordingly.

We use modern, non-smoking, and fully air-conditioned touristic vehicles such as Mercedes, Volkswagen, Isuzu, and Otokar to ensure a comfortable journey.
Some tour packages may also include local intercity buses for long-distance transfers. For these, we only work with trusted and reputable bus companies.

It depends on the tour package you select. Most of our packages include domestic flights, but we recommend checking the “What’s Included” and “What’s Excluded” sections on the tour page before booking.

No, international flight tickets are not included in our tour packages. Travelers are responsible for arranging their own flights to and from Turkey.

Yes, our tours depart daily unless otherwise noted in the package details. You are free to select your preferred starting date based on your travel schedule.

Our regular group tours may stop at selected local shops such as carpet stores, leather shops, or jewelry stores that showcase traditional Turkish craftsmanship. There is absolutely no obligation to buy. These stops are often educational.
If you book a private tour, we do not include any shopping stops unless you specifically request them.

After your arrival, our staff will be waiting for you at the airport holding a sign with your name or our company logo. You will then be transferred directly to your hotel.

One of our professional drivers or staff members will pick you up from your hotel at the scheduled time and take you to the tour starting point or airport.

If your itinerary includes flights or bus connections between cities, you must carry your original passport.
For city tours, it is not mandatory, but we recommend carrying a copy of your passport just in case.

Yes. If your tour includes domestic flights, our driver will take you to the airport.
You will check in on your own, and we will provide your electronic flight tickets after your booking confirmation.

Group sizes may vary depending on the day and the season. In general, our group tours include between 8 and 15 participants.

Yes. All our tour guides are licensed by the Turkish Ministry of Culture and Tourism.
They are experienced, knowledgeable, and fluent in English.

Yes, Turkey offers a wide variety of delicious vegetarian dishes. Please inform us about your dietary preferences during the booking process so we can make necessary arrangements.

We use leading Turkish airlines such as Turkish Airlines, AJet, Pegasus Airlines, and SunExpress, depending on availability and your travel schedule.

Absolutely! You can extend your trip by choosing a longer tour package from our website or by simply adding extra nights to your existing package (with or without tours) for an additional cost.

No, there are no hidden costs. All inclusions and exclusions are clearly listed on each tour page. Please review the details before booking.

We are not responsible for forgotten valuables or personal items. However, if you notify us immediately, we will do our best to locate and return the item to you, depending on the circumstances.

Yes, your online payment is 100% secure. Our system is protected by 128-256 bit SSL encryption, and your credit card details are never visible to us. Payments are processed directly through our authorized bank.

We recommend wearing comfortable walking shoes. In summer, be prepared for the heat—wear a hat, carry an umbrella, and use sunscreen. During winter, dress warmly, as it can be cold or snowy in some regions.

You can reach Cappadocia by domestic flights from Istanbul, Antalya, or Izmir, or by overnight buses.
If you book a package with us, all flights or buses and hotel transfers are arranged for your comfort.

No, the hot air balloon ride is optional. You can add it during booking or request it later. Availability depends on weather conditions and must be reserved in advance.

If your balloon flight is canceled due to bad weather, you will receive a full refund or we’ll help you reschedule it for another day depending on your travel program.

We offer a wide selection of standard, middle, and high class hotels. During booking, you can choose your preferred category.

Yes, staying in a cave hotel is a unique Cappadocia experience. Most of our tours include cave hotels or allow you to upgrade to one during booking.

Yes, our tours are family-friendly and suitable for most age groups. However, some valleys and underground cities involve moderate walking or stairs. Please inform us if you have mobility concerns.

We recommend staying at least 2 to 3 days to fully enjoy the highlights such as Goreme Open Air Museum, underground cities, valleys, and a hot air balloon ride.

Yes! You can join any of our daily tours even if you’ve arranged your own transportation. We provide hotel pick-up and drop-off within Cappadocia.

The best time to visit is during spring (April–June) and autumn (September–October) when the weather is mild.
Winter also offers a magical snowy landscape, especially for photography lovers.

Wear comfortable walking shoes. In summer, bring a hat, sunglasses, sunscreen, and light clothing. In winter, pack warm clothes, gloves, and layers for chilly mornings.

Yes, we offer private tours where you can fully customize the itinerary, travel dates, hotel types, and additional activities like ATV rides or Turkish nights.

Yes, all our guided tours include a licensed English-speaking tour guide who will explain the history and culture of each site you visit.

Yes, all our packages include arrival and departure transfers from/to Cappadocia airports (Kayseri or Nevsehir) or bus terminals.

Yes, even if you’re not on one of our packages, you can still book a balloon ride separately. We’ll provide pick-up and drop-off from your hotel in Cappadocia.

Yes, our daily Cappadocia tours usually include lunch at a local restaurant. Breakfast and dinner are provided by your hotel, depending on your accommodation.

Yes, we use comfortable air-conditioned vehicles for all Cappadocia tours. All inter-site transportation is included in the price.

Yes, Cappadocia is a very safe and tourist-friendly region in Turkey. We always monitor weather and safety conditions to ensure smooth and secure travel for our guests.

Ephesus is located in Western Turkey, near the town of Selçuk in Izmir Province. It is about 1 hour from Kusadasi and 3 hours from Pamukkale by car.

The easiest way to reach Ephesus from Istanbul is by a domestic flight to Izmir Airport (ADB), followed by a 1-hour transfer to Selçuk or Kusadasi.
Our Ephesus tour packages include all flights, transfers, and hotel pick-ups.

Ephesus is one of the best-preserved ancient cities in the world. Key sites include the Library of Celsus, the Great Theatre, the Temple of Hadrian, the Terrace Houses, the Marble Road, and the Odeon.

Yes, most of our Ephesus tours include a visit to the House of Virgin Mary, which is believed to be the last residence of Mary, the mother of Jesus. It is located on Mount Bülbül, near the ancient city of Ephesus.

Yes, we offer daily Ephesus tours from Istanbul, Kusadasi, Selçuk, and Izmir. If you’re short on time, you can take a morning flight from Istanbul and return the same evening.

Yes, the tour is suitable for all age groups. However, please note that the ancient city involves walking on uneven surfaces and marble roads, so comfortable shoes are recommended.

Yes, all museum and archaeological site entrance fees are included in our Ephesus tour packages unless otherwise stated.

Yes, our full-day Ephesus tours include lunch at a local Turkish restaurant. Please inform us in advance if you have dietary preferences such as vegetarian or gluten-free.

Yes, all Ephesus tours are accompanied by a professional licensed English-speaking guide who will explain the history, mythology, and significance of each site you visit.

Absolutely. We offer private Ephesus tours that can be customized based on your interests, travel dates, and pace. You can add or remove stops such as Sirince Village, Basilica of St. John, Temple of Artemis, and more.

The best time to visit is during spring (April–June) and autumn (September–October) when the weather is pleasant and the crowds are fewer. Summer is popular but can be hot, especially mid-day.

Yes, we offer hotel pick-up and drop-off from Kusadasi, Selçuk, and Izmir city center or airport. Istanbul to Ephesus tours also include hotel transfers in both cities.

Yes, you can combine Ephesus with Pamukkale, Pergamon, or other nearby destinations as part of a multi-day Aegean tour package. Let us know your travel plans and we’ll organize the itinerary accordingly.

Ephesus has some areas with uneven marble paths and slopes which may be difficult for wheelchairs. However, with assistance and private arrangements, parts of the site can still be visited.

Pamukkale is located in Denizli Province in southwestern Turkey. It is approximately 3 hours from Kusadasi and 4 hours from Antalya by car.

The fastest way is to take a domestic flight to Denizli Airport, followed by a 1-hour transfer to Pamukkale. We also offer tours by overnight bus or private transfer depending on your preference.

Pamukkale is famous for its stunning white travertine terraces formed by thermal spring waters. You will also explore the ancient city of Hierapolis, including the ancient theatre, Necropolis, and the Cleopatra Pool (optional swimming).

Yes, you can walk barefoot in designated areas of the natural thermal pools. However, swimming is only allowed in the Antique (Cleopatra) Pool, which requires an additional entrance fee.

Yes, but please note that walking on the travertines may be slippery and uneven. We recommend wearing a swimsuit under your clothes and bringing a towel, as well as non-slip sandals or going barefoot as required.

Yes, all our Pamukkale tours include a licensed English-speaking guide who will explain the historical and geological significance of both Pamukkale and Hierapolis.

We recommend bringing comfortable walking shoes, a hat, sunscreen, a swimsuit, and a towel if you plan to swim in Cleopatra Pool.

Yes! We offer daily Pamukkale day tours from Istanbul, including round-trip flights, all transfers, and a guided tour. You can return the same evening or choose to stay overnight.

A full Pamukkale tour typically lasts 5 to 6 hours, including Hierapolis, the travertines, and free time for swimming or photography. Total duration depends on your starting city and transfer method.

Yes, our Pamukkale day tours include lunch at a local Turkish restaurant. Please let us know in advance if you have dietary restrictions.

No, entrance to the Cleopatra Pool is not included in the standard tour price. You can pay the entrance fee on-site if you wish to swim.

Yes! You can easily combine Pamukkale with Ephesus, Antalya, Cappadocia, or Fethiye as part of a multi-day Turkey tour. We offer several itineraries that include Pamukkale.

Yes, Pamukkale is open throughout the year. Each season offers a different beauty—spring and autumn are mild, summer is hot and bright, and winter can offer a unique misty view over the terraces.

All entrance fees to Pamukkale and Hierapolis are included in our guided tours. Only swimming in Cleopatra Pool requires an extra ticket, which is optional.

Yes, all our tours include pick-up and drop-off from your hotel in Pamukkale, Denizli, or surrounding areas. For Istanbul-based tours, airport transfers in both cities are also included.

The top highlights include Hagia Sophia, Blue Mosque, Topkapi Palace, Grand Bazaar, Basilica Cistern, Spice Bazaar, and a Bosphorus Cruise. These are all featured in our guided city tours.

Yes, all entrance fees to the listed historical sites are included in our tour prices, unless otherwise stated. Please check the “What’s Included” section on the tour page for full details.

Yes, all of our tours are accompanied by a licensed English-speaking guide who provides in-depth information about the city’s history, culture, and architecture.

Booking is easy. Just go to the specific tour page, select your date and number of people, and follow the steps to complete your online reservation.

Yes, most of our Istanbul tours include pick-up and drop-off from centrally located hotels. We’ll inform you about exact pick-up details after booking.

Our tours run year-round. Spring and autumn are ideal for comfortable weather. During summer, it can be hot and crowded, so early morning tours are recommended.

Yes, many of our Istanbul tours include a Bosphorus Cruise—a relaxing boat ride offering amazing views of Istanbul’s skyline, palaces, and waterfront mansions.

Yes, our Istanbul tours are family-friendly and suitable for all age groups. Walking tours involve moderate walking, so comfortable shoes are recommended.

Absolutely! We offer private Istanbul tours that can be fully customized to your preferences, pace, and interests—perfect for families, couples, or solo travelers.

Yes, when visiting places like the Blue Mosque, modest dress is required. Women should cover their shoulders, arms, and hair; men should avoid shorts. Scarves are usually provided at the entrance.

Half-day tours typically last 3 to 4 hours, while full-day tours last around 7 to 8 hours. Some tours also include evening cruises or cultural shows.

Yes, you can combine multiple experiences such as Old City Tours, Bosphorus Cruises, Asian Side Tours, and food tours across different days. We can help organize a multi-day itinerary for you.

Yes, our tours operate daily; however, some museums or mosques may have limited hours or be closed on certain holidays. We’ll inform you in advance and adjust your program accordingly.

Yes, you can pay a deposit online by credit card and the remaining balance in cash on the tour day. If you wish to pay the balance by credit card, an extra bank commission may apply.

Some of our full-day tours include lunch at a local Turkish restaurant. Please check the tour description to see if meals are included and let us know about any dietary restrictions in advance.

The most popular location for hot air balloon flights in Turkey is Cappadocia. Flights typically take off from valleys around Göreme, Uçhisar, Ortahisar, and Avanos, offering breathtaking views of fairy chimneys, cave houses, and lunar landscapes.

Hot air balloon flights usually start just before sunrise, around 04:30–05:30 AM, depending on the season. Early morning flights offer the best weather conditions and lighting for photography.

The flight itself lasts approximately 60 minutes. With hotel transfers, safety briefing, and celebration after landing, the total experience takes about 3 to 4 hours.

Yes, round-trip hotel transfers from Cappadocia accommodations are included in all balloon tour packages.

Yes, balloon flights are extremely safe and are operated under strict civil aviation regulations. All flights are conducted by licensed pilots using certified equipment. Flights only take place if weather conditions are deemed safe by the Turkish Civil Aviation Authority.

For safety reasons, children under the age of 6 are usually not allowed to participate in hot air balloon rides. There is also a minimum height requirement so children can see over the basket.

If your flight is canceled because of weather, you will receive a full refund or you may reschedule for the next available day based on your travel schedule.

Standard balloons typically carry between 16 to 24 passengers. However, we also offer smaller group flights and private balloon rides for a more exclusive experience.

Dress in layers as early mornings in Cappadocia can be cold, even in summer. Wear comfortable shoes (no heels), and bring a hat or cap if you’re sensitive to heat from the burners above.

Yes, all passengers are fully insured by the balloon company for the duration of the flight, as required by Turkish aviation laws.

Passengers over 120 kg (265 lbs) may need to purchase an additional space in the basket for comfort and safety. People with serious heart, bone, or mobility conditions and pregnant women are advised not to join the flight.

Yes, we offer private balloon tours for couples, families, or small groups—ideal for special occasions like birthdays, anniversaries, or proposals.

Yes, most balloon companies provide a light pre-flight breakfast including tea, coffee, and pastries while you wait for the flight preparations. But please note that we don’t guarantee about pre-flight breakfast.

Yes, after a successful flight, guests are usually offered a glass of non-alcoholic champagne or juice, a certificate, and a short celebration to commemorate the experience.